1. What kind of materials do you work with?
‍
Zim + Teemo's objective is to make the most of vintage, unconventional, and upcycled materials whenever possible. In cases where new materials are needed, natural fibers are used. Vintage buttons, trims, lace and notions are sourced from local thrift shops and small businesses.

2. Are all your pieces made in-house?

Yes, all the pieces are singularly crafted by Gurleen in her studio located in New Orleans, Louisiana. In addition to designing, cutting, and sewing, she uses natural dyes and foraged plants and flowers from the neighborhood to create one of a kind textiles. This approach allows her to immerse fully in the design process. As a result, each piece carries its own unique story and character.

3. Can I get a custom piece made?

If you would like a custom piece, please contact me at info@zimteemo.world.
‍
3. How long does it take to process an order?

If an item is available for purchase, it will ship within one week. For pre-orders, please allow for a processing time of two to three weeks, which may vary depending on the complexity of the design and the level of demand.
‍
4. What are the available methods?

Visa, MasterCard, Discover, American Express and Apple Pay.
‍
5. Do you offer international shipping?

Shipping is available to select countries. If you do not see your country listed, please get in touch to arrange a suitable shipping method for your location.
‍
6. Do you cover international duties and taxes?

International duties are not covered. Customers may be subject to import duties or taxes based on their location and the relevant customs regulations.
‍
7. What is your return policy?
‍
Given the unique nature of the pieces, returns are generally unavailable. Every effort is made to provide accurate photos and descriptions to ensure your satisfaction.
‍
8. Do you replace lost or stolen packages?
‍
While tracking is provided for all shipments, we cannot assume responsibility for lost, stolen, or damaged packages. If your shipment goes missing, please contact me immediately so that I can initiate a claim with the shipping carrier.